Navigating Systems | Career Practitioners are gathering and sharing information daily

A few updates from today's CEC Navigating Systems forum and shout out to superpowers of our Career Development Practitioners. 

What would you say is one of the most notable and hidden superpowers of Career Development Practitioners?

Hint, it is not sparkly or shiny, but it has a ton to do with document literacy and relationship building. It is policy and systems navigation. What do I mean by this? Practitioners have studied the intimate details and every possible iteration and application of Income Support, IS Mail-back, Employment Insurance, funding subsidies, food systems, emergency housing supports, and the list goes on. 

This expertise is subtle and often invisible. It's only interesting water cooler conversation if you are in human services sector and some might assume that practitioners have magical powers. This is not true. Like Nancy Drew, Joe Hardy or Columbo they dig and dig and dig for information (clues), then craft really pointed questions and are not afraid to ask what might be considered the dumb questions. They follow this by posing those really pointed questions to the people who can provide answers. It ends up looking a lot like rinse, lather and repeat, month after month and year over year. 

The art and science of developing and maintaining these relationships is constant and daunting at times. Today is one of those times. They have spent a great deal of time this month helping people work through the numbers to understand the risks and benefits of federal supports during COVID -19.

Practitioners shared feeling unmoored by not having all the answers about the new Canada Emergency Response Benefit (CERB). Here's the honest truth. I trust that they will know the most up to date information the minute it is available and like an efficient telephone tree form the 1980's the updates will travel across the network at breakneck speed.