CERIC Recovery Pulse Survey Spotlights Resilience & Innovation in Canada's Career Services 

Published June 18, 2020

Despite vast and ongoing challenges presented by the current global pandemic, Canada’s career and employment services are showing remarkable resilience and innovation as they reimagine their work. By leveraging technology, 89% are reporting they are delivering programs and services remotely, introducing novel approaches to meet student, client and employer needs. These findings come from the new CERIC Recovery Pulse Survey, which gathered input on the impact of COVID-19 on career services across the country as we move into a recovery period. A total of 1,146 career development professionals responded to the survey between June 4 and 12.

Using videoconferencing in addition to phone, email and chat to support clients has now become standard. Some of the other ways that career and employment services are enhancing their offerings include: creating videos and podcasts to deliver remote job search guidance, developing programming for Instagram and YouTube, offering virtual career fairs, hosting Twitter chats, preparing clients for digital interviews, working with employers to secure opportunities for students to do virtual placements and even buying tablets for clients to offset access issues. There is recognition that remote service delivery can be difficult for some vulnerable populations, but career professionals highlighted that it can also increase access, improve digital literacy and strengthen adaptability.


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Canada A1A 5B2


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